Working With Tickets¶

Tickets in Argentum represent tasks that need to be completed for a Project. The parts of a ticket are:

• Assigned user (a ticket can also be unassigned)
• Description of the work to be performed
• Operation Type of the ticket
• If the ticket is billable or not

Physical Items¶

You can choose for a ticket to represent a physical item, such as a domain name, raw materials or anything of that nature. Just check the "Physical Item" when you are creating the ticket, and enter the one time cost in the "Item Cost" field.

Hourly Tickets¶

You can also use tickets to represent hourly time spent for a task on a project. As you do the work, you can submit time to the ticket, with the Add Time icon on the main ticket screen.

To enter time on a ticket, click the icon, then type in the start and end times. This can be any human readable time format. For example:

• 10am - 11:15am
• 11/6/09 10am - 11/6/09 11:15am

If the ticket is complete, you can check the "Complete" checkbox to mark the ticket as done. This will move the ticket to the "Closed Tickets" screen for a project.

Ticket Status¶

In Argentum, tickets for a project can have one of three statuses:

• Active - These tickets still need to be worked on and completed.
• Closed - These tickets have been completed, and are waiting to be invoiced.
• Invoiced - These tickets have been completed, and have been assigned to an invoice. You can also view which invoice the ticket has been assigned to.

On each of these screens, you can click on the ticket ID number to view the details for the ticket. This will include the specific time periods the ticket has been worked on.